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	Webcontrol Instructions
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Instructions for Use of Webcontrol

Here we will provide instructions for use of the webcontrol. We will start with a snap shot of the dashboard with an explanation of each feature.

Under the current user you will see your user name followed by a list of commands that can be selected to reveal further options. For this illustration all options have been selected to reveal their corresponding drop- down options.

Call Management

View/Manage Calls

- you are able to view your conference only when in progress.

- you are able to view the number of participants in your conference

Webcontrol Call Management No Cost Conference

- you are able to select from the drop-down box behind the participant to allow them to be:

o Active (participate in the conference)

o Mute (able to listen only)

o Hold (unable to listen or be heard)

- you are also able to drop the caller from the conference

Conference Management

View/Manage Conferences

- you are able to view your conference in a different format

- if you select drop, you will drop the entire conference

- the call out feature is currently not active (look for it to be active in the next month)

Webcontrol Conference Management No Cost Conference

- you can select your conference id and it will list the members in your conference

- you can select the number of participants and that will show you a list of members in your conference

Webcontrol Conference ID No Cost Conference

- you can again change the status from Active, Mute, or Hold

- you can also increase the gain or volume for each participant

- you can again drop any caller

- you can record the conference

- you can lock the conference and prevent any other participants from entering the conference

WAV files

- this is were your recordings are posted

- you can listen to your recordings

- you can delete your recording

- you can right click and “save as target” to save it to your computer

- please refer to the recordings retrieval page for how to download and convert your wav file to MP3

CDR files

- while in a conference you can generate a CDR file that will show you a wealth of information

o phone number

o length on conference

o how they disconnected

o what time they entered the conference

CDR Reports

- here you can access all previously made CDR files

Profile

Edit Profile

- here you can change certain aspects of your log in

- items that can not be changed are:

o user type

o conference id

- you can change your:

o name

o moderator pin

o username

o password

o email

o allow to join

l Yes (on hold) – the conference will not start until the moderator joins, but the participants are allowed to wait for the moderator

l Yes (Conference) – participants can start conferencing before the moderator joins

l No – participants are not allowed into the conference until the moderator has joined the conference

- for extended menu see the extended menu page

UI Config

- this allows you to select how many participants you can view per page while holding a conference