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Webcontrol Instructions
New Recording Playback Line
 

Instructions for Use of Webcontrol

Here we will provide instructions for use of the webcontrol. We will start with a snap shot of the dashboard with an explanation of each feature.

 
Webcontrol Dashboard No Cost Conference

Under the current user you will see your user name followed by a list of commands that can be selected to reveal further options. For this illustration all options have been selected to reveal their corresponding drop- down options.

 

Call Management

         View/Manage Calls
         - you are able to view your conference only when in progress.
         - you are able to view the number of participants in your conference
 
Webcontrol Call Management No Cost Conference
 
- you are able to select from the drop-down box behind the participant to allow them to be:
       o Active (participate in the conference)
       o Mute (able to listen only)
       o Hold (unable to listen or be heard)
- you are also able to drop the caller from the conference
 

Conference Management

         View/Manage Conferences
         - you are able to view your conference in a different format
         - if you select drop, you will drop the entire conference
         - the call out feature is currently not active (look for it to be active in the next month)
Webcontrol Conference Management No Cost Conference
         - you can select your conference id and it will list the members in your conference
         - you can select the number of participants and that will show you a list of members in your conference
Webcontrol Conference ID No Cost Conference
 
        - you can again change the status from Active, Mute, or Hold
        - you can also increase the gain or volume for each participant
        - you can again drop any caller
        - you can record the conference
        - you can lock the conference and prevent any other participants from entering the conference

WAV files

       - this is were your recordings are posted
       - you can listen to your recordings
       - you can delete your recording
       - you can right click and “save as target” to save it to your computer
       - please refer to the recordings retrieval page for how to download and convert your wav file to MP3
Webcontrol Recorded Conference No Cost
 

CDR files

- while in a conference you can generate a CDR file that will show you a wealth of information
     o phone number
     o length on conference
     o how they disconnected
     o what time they entered the conference
Webcontrol CDR Files No Cost Conference
 

CDR Reports

- here you can access all previously made CDR files
 

Profile

    Edit Profile
    - here you can change certain aspects of your log in
Webcontrol User Profile No Cost Conference
   - items that can not be changed are:
         o user type
         o conference id
   - you can change your:
         o name
         o moderator pin
         o username
         o password
         o email
         o allow to join
                l Yes (on hold) – the conference will not start until the moderator joins, but the participants are allowed to wait for the moderator
                l Yes (Conference) – participants can start conferencing before the moderator joins
                l No – participants are not allowed into the conference until the moderator has joined the conference
    - for extended menu see the extended menu page
 

UI Config

    - this allows you to select how many participants you can view per page while holding a conference
Webcontrol UI Config No Cost Conference
 
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